FAQ

Frequently Asked Questions…

1. Is there a cost for the estimate?
2. How long does it take to get an estimate?
3. How long is the price quote good for?
4. Once approval on a job has been given, when can the job be completed?
5. Once the job has been completed, how do I pay?
6. Are we licensed and insured?
7. Does your company use spikes to climb the trees?
8. Does your company spray trees with pesticides for insects?
9. When is the best time to prune a tree?
10.Should wound dressing be applied to fresh cuts?
11. How often should I fertilize my trees?

1. Is there a cost for the estimate?
No, all estimates are free of charge- call our office or click here and we can arrange to have an estimator meet you at your property, or he can leave an estimate for you if you can’t be home.
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2. How long does it take to get an estimate?
Depending on the location, we can be there within the hour if it is an emergency. Most estimates take 1 to 3 business days for which you do not have to be present. If you want to be present let us know and we will have our estimator contact you to schedule an appointment time which is convenient for you.
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3. How long is the price quote good for? We guarantee our price for 30 days, unless a different term is specified in writing by the estimator.
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4. Once approval on a job has been given, when can the job be completed?
Weather permitting most jobs can be completed within 1-week of confirmation. Depending on the season, our schedule may vary throughout the year. We make every effort to complete each job in a timely manner.
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5. Once the job has been completed, how do I pay?
Our terms are “Payment in full due upon completion”. Once the job is finished, the foreman will present you with the invoice. You can pay the foreman directly with a check made payable to Family’s Tree Service, Inc. or cash. If you would like to pay using a credit card, you will be instructed to call the office. We accept most major credit cards. If you can’t be home when the work is done, the foreman will leave an invoice at your door. You may mail us a check or call the office to pay by credit card.
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6. Are we licensed and insured?
Absolutely! This is a very good question, and should be asked of every contractor you are thinking of hiring. Family’s Tree Service, Inc. is licensed through Sumner County where our office is located. We are also fully insured with Liability, Vehicle Insurance and Workers Compensation. We will be happy to provide you with a certificate of insurance. Please always make sure to ask for proof of insurance before a contractor comes on your property to work.
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7. Does your company use spikes to climb the trees?
We do not use spikes to climb trees that we are pruning. We will only use spikes if we are removing the tree.
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8. Does your company spray trees with pesticides for insects?
No. There are alternative treatments that are as effective and safer for our environment. Your estimator will discuss which treatment is better for your trees. We recommend maintaining your trees with regular pruning and fertilization to keep them strong and healthy.
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9. When is the best time to prune a tree?
There are different times to prune different types of trees, for example most flowering trees should be pruned after they bloom. It’s best to discuss pruning with the estimator, because every tree is unique in its placement on your property and in its condition.
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10. Should wound dressing be applied to fresh cuts?
Wound dressings were once thought to accelerate wound closure, protect against insects and diseases, and reduce decay. However, research has shown that dressings do not reduce decay of speed closure, and rarely prevent insect or disease infestation. Most experts recommend that wound dressing not be used. If a dressing must be used for cosmetic purposes, use a thin coating of material that is not toxic to the plant.
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11. How often should I fertilize my trees?
We recommend you deep-root fertilize your trees every year. However, trees that are not in good health may need to be fertilized more frequently. To get more information on tree care, please contact:
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